This Privacy Policy describes how Encore ("we", "us", or "our") collects, uses, and protects your information when you visit this website, request a quote, or contact us about our services. Your privacy matters to us, and we are committed to handling your information responsibly and only as described here.
Interpretation and Definitions
Personal Data means any information that relates to an identified or identifiable individual. Usage Data means information collected automatically when you use the website. Service refers to this website and the services offered by Encore.
Information We Collect
Personal Data You Provide
When you submit a form, request an estimate, or contact us, we may ask you to provide:
- First and last name
- Email address
- Phone number
- Street address, city, state, and ZIP / postal code
- Details about the project or service you are interested in
Usage Data
We may also collect information automatically, such as your device's IP address, browser type and version, the pages you visit, the time and date of your visit, and other diagnostic data. On mobile devices this may include the device type, operating system, and unique device identifiers.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and provide the quote, estimate, or service you requested;
- Contact you about your project, including by phone, email, or text message (SMS) where you have consented;
- Schedule appointments and send service-related reminders and updates;
- Improve and maintain the website and our services;
- Comply with legal obligations and prevent fraud or abuse.
SMS / Text Messaging
If you opt in to receive text messages (SMS) from Encore, we will use your phone number to send appointment reminders, project updates, and service-related notifications. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. We do not sell or share your phone number or SMS consent with third parties for their own marketing purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies (such as pixels, tags, and scripts) to operate the website and understand how it is used. The cookies we may use include:
- Necessary cookies — required for the website to function;
- Acceptance cookies — remember whether you have accepted the use of cookies;
- Functionality and analytics cookies — remember your preferences and help us measure advertising effectiveness, including services such as Google.
You can control or disable cookies through your browser settings. Disabling some cookies may affect parts of the website's functionality.
Sharing and Disclosure
We do not sell your personal information. We may share it only in these limited situations:
- With service providers who help us operate the website, communicate with you, or perform analytics, under obligations of confidentiality;
- With trusted contractors or partners who help fulfill the service you requested;
- When required by law, regulation, legal process, or a governmental request;
- To protect the rights, property, or safety of Encore, our customers, or others.
Retention of Your Data
We retain your personal information only for as long as necessary to provide the services you requested, comply with our legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally kept for a shorter period unless needed to strengthen security or improve the website.
Security of Your Data
We use commercially reasonable measures to protect your information from loss, theft, and unauthorized access, disclosure, or modification. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our Service is not directed to anyone under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Your Rights
Depending on where you live, you may have the right to access, update, correct, or request deletion of your personal information. You may also decline to provide certain information, with the understanding that we may be unable to deliver some services. To exercise any of these rights, contact us using the details below.
Links to Other Websites
Our website may contain links to external sites that we do not operate. We are not responsible for the content or privacy practices of those sites and encourage you to review their policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective as of the date posted on this page. Your continued use of the website after any change indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, you can contact Encore or by phone at (555) 123-4567.
This policy is effective as of 2026.